Last Updated: 3 September 2025
These Terms and Conditions (“Terms”) apply to and govern your access to and use of the website https://nauasark.com (the “Website”) and any associated services, features, or applications provided by NAUAS ARK Ltd (“N.A.U.A.S Ark”, “we”, “our”, or “us”).
NAUAS Ark Ltd is a company registered in England and Wales under company number 13387691, with its registered office at 124 City Road, London, England, EC1V 2NX.
If you are using the Services on behalf of an organisation, you represent and warrant that you have the authority to bind that organisation to these Terms, and “you” shall include both you individually and the organisation.
If you are accessing the Services as an invited user of a workspace created by a Customer, you are deemed an “Authorised User.” Your use of the Services will then also be subject to our User Terms of Service, which apply in addition to these Terms.
1. Acceptance of Terms of Use
Please read these Terms carefully. By accessing or using the N.A.U.A.S Ark Website or Services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms. You further confirm that you have the legal capacity to enter into a binding agreement and that you are at least 18 years old. If you do not agree, you must not access or use the Website or Services.
We may amend or update these Terms from time to time at our discretion. Any changes will be indicated by updating the “Last Updated” date at the top of this page. It is your responsibility to review the Terms regularly. Your continued use of the Website or Services after changes are made constitutes your acceptance of the revised Terms.
Our Services are intended for business use and are designed to support user access control, IT audits, and IT asset management. Any unauthorised access, misuse of login credentials, tampering with data, or interference with our systems is strictly prohibited and may result in suspension, termination, or legal action.
By using the Website or Services, you consent to the collection, processing, storage, and transfer of your personal and business data, including international transfers, in accordance with applicable data protection laws and our Privacy Policy. Your use of the Services may be subject to monitoring for security, compliance, and performance purposes.
Additional terms, policies, or agreements may apply to specific features or components of the Services. Such supplemental terms are incorporated into these Terms by reference.
2. Intellectual Property
Unless expressly stated otherwise, all content, software, code, graphics, trademarks, service marks, design elements, and other intellectual property available on or through the Website and Services are owned by NAUAS Ark Ltd or licensed to us, and are protected under applicable intellectual property laws.
We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Services solely for your internal business purposes, subject to these Terms. No rights are granted to you other than those expressly set out here.
You must not, without our prior written consent:
• copy, reproduce, distribute, modify, or create derivative works from any part of the Website or Services;
• use, imitate, or reproduce our branding, logos, or trade dress; or
• exploit any content or functionality for commercial purposes not expressly permitted.
You retain ownership of any data, files, or content you submit to the Services (“User Content”). You acknowledge and agree that any suggestions, comments, or feedback you or your users provide to N.A.U.A.S Ark regarding the Website, Services, or related offerings ("Feedback") shall not be treated as confidential and may be freely used by N.A.U.A.S Ark without restriction. By submitting User Content/Feedback, you grant N.A.U.A.S Ark a perpetual, irrevocable, worldwide, non-exclusive, royalty-free licence to use, reproduce, display, perform, modify, distribute, and otherwise exploit such Feedback for any purpose, including commercial use, without attribution or compensation. To the extent permitted by applicable law, you also waive any moral rights in such User Content/Feedback and acknowledge that N.A.U.A.S Ark is under no obligation to credit or compensate you for its use.
Certain components of the Services may be offered under separate third-party or open-source licences. To the extent of any conflict, those licences will govern your use of the relevant components.
We reserve all rights not expressly granted under these Terms.
3. User Representations
By accessing or using the Services, you represent and warrant that:
• all registration and account information you provide is, and will remain, true, accurate, current, and complete;
• you will maintain and promptly update your information as necessary to keep it accurate;
• you will not use automated means (such as bots, scripts, or scraping tools) to access the Services unless expressly authorised by N.A.U.A.S Ark;
• you will not use the Services for any unlawful, unauthorised, or fraudulent purpose; and
• your use of the Services will comply with all applicable laws and regulations, including those relating to data protection, export controls, and intellectual property.
Any breach of these representations may result in the suspension or termination of your account and access to the Services, without prejudice to any other rights or remedies available to us under law.
4. Accounts and Account Responsibility
4.1 Account Responsibility
To access certain Services, you may need to create an account. You are solely responsible for:
• keeping your login credentials secure and confidential; and
• all activity carried out under your account, whether authorised by you or not.
You must notify us immediately of any unauthorised access or suspected security breach. We are not liable for any loss or damage resulting from your failure to maintain the confidentiality of your account.
4.2 Account Types
We offer both free and paid accounts:
• Free Account – Registration does not require payment details, but access to features is limited.
• Paid Account – Premium features are available through subscription plans (“Subscription Plans”), which may include:
o Premium Plan – Subscription fees are as listed on our Website at the time of purchase.
o Enterprise Plan – Fees are agreed separately in writing and invoiced in accordance with the payment terms set out in your Enterprise order form or agreement.
By registering for a Paid Account, you agree to pay all applicable fees for your chosen plan in line with these Terms and any additional payment terms provided at the point of subscription.
4.3 Free Trials and Pilot Access
We may, at our discretion, provide free trials or pilot access to the Services. Unless otherwise agreed in writing:
• eligibility and duration are determined solely by N.A.U.A.S Ark and may be withdrawn or amended at any time;
• if you do not cancel before the end of a free trial, your nominated payment method will be automatically charged for the applicable subscription at the start of the next billing cycle; and
• if pilot access ends without a paid subscription, your account will either be terminated or downgraded to a Free Account with limited functionality.
5. Subscriptions and Renewals
5.1 Subscriptions
Subscription fees (“Subscription Fees”) are based on the subscription plan and term you select (the “Subscription Period”):
• Premium Plans – Subscription Fees are published on our Website at the time of purchase.
• Enterprise Plans – Subscription Fees are agreed separately in writing and set out in your Enterprise Order Form or Subscription Agreement, based on your organisation’s requirements.
5.2 Auto-Renewal
All subscriptions, whether Monthly or Annual, will automatically renew at the end of the Subscription Period for a further term equal in length to the original. Renewal will be at the then-current Subscription Fees for your plan, subject to any adjustments under Section 6.1.
5.3 Notice of Renewal, Cancellation and Refunds
We may notify you prior to the renewal of your subscription. You may cancel your subscription at the end of the current Subscription Period by providing at least: (a) thirty (30) days’ written notice for Monthly Subscriptions; or (b) sixty (60) days’ written notice for Annual Subscriptions. Notice must be provided in accordance with these Terms and before the applicable renewal date to avoid being charged for the next billing cycle. Upon cancellation, all access to the Services will cease. No refunds or credits will be issued for partial use, early cancellation, or unused Subscription Periods, unless otherwise required by law. Refunds will only be issued in cases of proven billing errors or overpayments. For Enterprise Subscriptions, refunds (if any) are governed by the terms of the applicable Enterprise Subscription Agreement or Order Form. Nothing in this section affects your statutory rights.
6. Billing and Payment
6.1 Subscription Fees and Billing
You authorise N.A.U.A.S Ark to charge all initial and recurring Subscription Fees to your designated payment method through our secure billing system.
• Premium Plans – Fees are charged at the rates published on our Website at the time of purchase.
• Enterprise Plans – Fees and payment terms are as set out in the relevant Enterprise Order Form or Subscription Agreement.
Enterprise Plans may be subject to different billing cycles or invoicing arrangements, as expressly agreed in writing.
You must ensure that all billing information you provide (including billing address, email address, payment method, and card details) is accurate and kept up to date. Failure to maintain valid payment details may result in suspension or termination of your access to the Services.
We may adjust Subscription Fees at the start of each renewal term. Any such change will not affect the current Subscription Period. We will provide at least sixty (60) days’ prior notice of any adjustment, delivered via email or through your account dashboard. If you do not agree to the adjusted fees, you may cancel your subscription before the renewal date in line with Section 5.
6.2 Payment Provider
Payments are processed by a third-party payment provider (the “Payment Provider”), currently Stripe (www.stripe.com). By submitting payment information, you acknowledge that:
• payment processing is subject to the terms and privacy policy of the Payment Provider in addition to these Terms;
• N.A.U.A.S Ark is not responsible for the performance, security, or obligations of the Payment Provider; and
• we may change our Payment Provider at any time without prior notice.
6.3 Fraudulent or Unauthorised Payment Activity
You represent that you are authorised to use the payment method provided and that the details are valid. You must notify us immediately if you become aware of any unauthorised use of your payment information or account.
We reserve the right, at our sole discretion and without prior notice, to:
• refuse, delay, or cancel any subscription where fraudulent, unauthorised, or suspicious activity is suspected;
• suspend or terminate Services if a payment is declined, reversed, or disputed;
• investigate suspicious transactions and cooperate with banks, processors, and law enforcement; and
• recover outstanding amounts, including costs arising from chargebacks, reversals, or bank fees.
We may request identity verification or further information before processing certain transactions.
6.4 Pricing Errors
We reserve the right to correct any pricing errors, even after a payment request or receipt. If a correction results in an overpayment, we will issue a refund.
6.5 Taxes
All Subscription Fees and charges are exclusive of applicable taxes, which will be added where required by law. You are responsible for all taxes, levies, duties, or similar assessments, except those based on N.A.U.A.S Ark’s net income.
You agree to pay all such amounts in full, without deduction or withholding (unless required by law). Our failure to include applicable taxes on an invoice does not waive our right to recover them or your obligation to pay.
7. Account Upgrades and Downgrades
7.1 Upgrading to a Paid Account
If you upgrade from a Free Account to a Paid Account, the upgrade will take effect immediately upon payment of the applicable Subscription Fee. Your Subscription Period will begin on the date of payment.
7.2 Upgrading Within a Paid Plan
If you upgrade to a higher-tier Subscription Plan during your current Subscription Period, the change will take effect immediately. A prorated charge will apply for the remainder of the current Subscription Period. The upgraded plan will continue until the end of that term and will then auto-renew at the upgraded level unless cancelled.
7.3 Downgrading a Subscription
If you downgrade your Subscription Plan, the downgrade will take effect at the end of your current Subscription Period.
Downgrading may result in reduced functionality, limitations, or loss of access to certain features or content. N.A.U.A.S Ark will not be responsible for any resulting data loss or unavailability of features due to a downgrade.
8. Service Management
We reserve the right, at our discretion, to take any reasonable measures necessary to protect the integrity, security, and performance of the Services. This may include:
• monitoring usage of the Services to ensure compliance with these Terms;
• investigating any activity that may violate these Terms or applicable law, and taking appropriate legal or technical action;
• removing, restricting, or disabling access to content or files that place an unreasonable load on our systems;
• applying additional charges where usage materially exceeds normal patterns or adversely impacts system performance;
• suspending, limiting, or restricting access to the Services if your usage creates a security risk, disrupts service for others, or places undue strain on our infrastructure; and
• otherwise managing or optimising access to ensure stable performance, protect infrastructure, and safeguard the overall user experience.
9. Complaints
If you have a complaint regarding our Services, you may contact us in writing at support@nauasark.com.
• We will acknowledge receipt of your complaint within five (5) business days.
• We aim to provide a substantive response within thirty (30) calendar days.
• We will make reasonable efforts to resolve your complaint promptly and fairly.
If you are not satisfied with our response, you may escalate the matter to the relevant supervisory authority. For complaints relating to personal data, this includes the UK Information Commissioner’s Office (ICO).
10. Privacy Notice
Your use of the Services is subject to our Privacy Policy, as updated from time to time. The Privacy Policy explains how we collect, use, store, and protect your personal data. By using the Services, you acknowledge and agree to the processing of your personal data in accordance with the Privacy Policy and, where applicable, any Data Processing Addendum (DPA).
The Services are hosted in the United Kingdom. If you access the Services from outside the United Kingdom, your personal data may be transferred to, stored, and processed in the UK. Data protection laws in your jurisdiction may differ, but we will handle your data in accordance with the Privacy Policy and applicable UK data protection laws.
11. Term and Termination
These Terms remain in effect for as long as you access or use the Services.
We may, without liability and at our discretion, suspend or terminate your access to the Services (including by blocking specific IP addresses) if we reasonably believe that:
• you have breached these Terms, the Acceptable Use Policy, the Privacy Policy, the Cookie Policy, or any applicable law or regulation;
• you have made false representations, warranties, or commitments under these Terms; or
• your use of the Services threatens the security, integrity, or availability of our platform or other users.
Upon termination:
• your right to access and use the Services will immediately cease;
• we may delete, deactivate, or restrict access to your account and any related data (subject to our obligations under data protection law); and
• you must not attempt to re-register or otherwise access the Services under a different identity or on behalf of another party.
Termination does not limit our right to pursue any other remedies available under law, including civil claims, criminal prosecution, or injunctive relief.
12. Modifications and Interruptions
We may modify, suspend, or discontinue any part of the Website or Services at any time to reflect changes in law, regulation, or business needs. This may include adjustments to features, functionality, or pricing.
We may also discontinue or materially alter our business operations, which could result in the termination of some or all Services. We shall not be liable to you or any third party for any modification, suspension, discontinuation, or pricing adjustment, except as expressly provided in these Terms.
While we aim to maintain the availability and performance of the Services, we do not guarantee uninterrupted, secure, or error-free operation. The Services may occasionally be unavailable due to maintenance, technical issues, or circumstances beyond our reasonable control. Where possible, we will provide reasonable notice of planned interruptions.
You agree that N.A.U.A.S Ark is not responsible for any loss, damage, or inconvenience arising from downtime, suspension, or discontinuance of the Services.
13. Governing Law and Dispute Resolution
These Terms and any dispute or claim (including non-contractual disputes) arising out of or in connection with them, their subject matter, or their formation shall be governed by and construed in accordance with the laws of England and Wales.
The parties shall first attempt to resolve any dispute amicably and in good faith through informal discussions. If the dispute is not resolved within thirty (30) days, either party may refer the matter to mediation administered by the Centre for Effective Dispute Resolution (CEDR) or another mediation provider agreed between the parties. Mediation shall be conducted in English and held in the United Kingdom.
If the dispute is not settled through mediation, it shall be submitted to the exclusive jurisdiction of the courts of England and Wales.
Nothing in this clause prevents either party from seeking urgent or injunctive relief from the courts of England and Wales, including to prevent unauthorised use, disclosure, or infringement of intellectual property or confidential information.
14. Corrections
The Website and Services may occasionally contain typographical errors, inaccuracies, or omissions, including with respect to product descriptions, pricing, or availability. We reserve the right to correct such errors and to update or modify content at any time without prior notice.
15. Disclaimer
The Services are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, N.A.U.A.S Ark makes no representations, warranties, or guarantees—whether express, implied, or statutory—regarding the Services, including but not limited to any warranties of accuracy, reliability, availability, completeness, merchantability, non-infringement, or fitness for a particular purpose.
We do not guarantee that the Services will be uninterrupted, secure, or error-free, or that any results, content, or data obtained through the Services will be accurate or reliable. You are solely responsible for ensuring the Services meet your business needs and for maintaining appropriate backups of your data.
To the fullest extent permitted by law, we shall not be liable for any loss, damage, or claim arising from:
• your use of, or inability to use, the Services;
• reliance on any data, content, or results obtained through the Services;
• unauthorised access to, or alteration of, your data; or
• third-party services, integrations, or tools accessed through the platform.
16. Limitation of Liability
To the fullest extent permitted by law, NAUAS Ark Ltd and its officers, directors, employees, affiliates, partners, and licensors shall not be liable for any:
• indirect, incidental, special, consequential, or exemplary damages; or
• loss of profits, revenue, data, business opportunities, or goodwill,
whether arising in contract, tort (including negligence), breach of statutory duty, or otherwise, even if we have been advised of the possibility of such losses.
Our total aggregate liability for all claims arising out of or in connection with the Services shall not exceed the total fees paid by you to NAUAS Ark Ltd in the three (3) months immediately preceding the event giving rise to the claim.
Nothing in these Terms excludes or limits liability for:
• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation; or
• any other liability that cannot be excluded or limited under applicable law.
17. Indemnification
You agree to indemnify and hold harmless NAUAS Ark Ltd, and its officers, directors, employees, affiliates, partners, and licensors, from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or in connection with:
• your breach of these Terms;
• your misuse of the Services;
• your violation of any applicable law or regulation;
• any content or data you submit, upload, or transmit through the Services; or
• any third-party claim arising from your use of the Services.
We reserve the right, at our discretion, to assume the exclusive defence and control of any matter otherwise subject to indemnification. If we do, you agree to cooperate fully with us in defending the claim.
18. Acceptable Use Policy
This Acceptable Use Policy (“AUP”) sets out the rules for using the Services. By accessing or using the Services, you agree to comply with this Policy, in addition to the Terms.
1. Lawful Use
You may use the Services only for lawful and authorised purposes. You must not use the Services in any way that violates applicable law, regulation, or these Terms.
2. Prohibited Conduct
You must not, directly or indirectly:
• attempt to gain unauthorised access to accounts, systems, or data;
• introduce malware, viruses, or any malicious code;
• scrape, crawl, or harvest data without our prior written consent;
• bypass or attempt to bypass security controls, authentication, or usage limits;
• use the Services for unlawful, fraudulent, harmful, or abusive activities;
• resell, sublicense, or use the Services to operate or support a competing service;
• send spam, unsolicited communications, or other bulk messages through the Services;
• use the Services to infringe the intellectual property, privacy, or other rights of third parties; or
• engage in excessive use of system resources (such as bandwidth, storage, or API calls) that disrupts normal service levels.
3. Enforcement
We may monitor usage to ensure compliance with this Policy. If we reasonably believe you have violated this Policy, we may suspend or terminate your access to the Services, remove offending content, or take any other action permitted under the Terms or applicable law.
19. Force Majeure
We shall not be liable for any delay or failure to perform our obligations under these Terms caused by events beyond our reasonable control. Such events may include acts of God, war, terrorism, labour disputes, government action or restrictions, natural disasters, pandemics, failures of suppliers or service providers, interruptions to telecommunications or internet networks, or outages of third-party SaaS providers.
20. Data Retention After Termination
Upon termination of your account, we may delete or retain your data in line with our Privacy Policy. If you require a data export after termination, you must request it in writing within thirty (30) days of termination. Unless otherwise required by law or necessary for legitimate business purposes (including dispute resolution or compliance obligations), we may then irreversibly delete your data.
21. Third-Party Services and Integrations
The Services may include links to, or integrations with, third-party services that we do not operate. We are not responsible for the availability, accuracy, or practices of such third-party services. Your use of them is governed by their own terms and conditions, not ours.
22. Export Control & Sanctions Compliance
22.1 Compliance with Laws
You agree to use the Services only in compliance with all applicable export control, trade, and economic sanctions laws and regulations, including those of the United Kingdom, the European Union, and the United States (collectively, “Export Laws”).
22.2 Prohibited Access
You shall not, directly or indirectly:
• access or use the Services from any jurisdiction subject to comprehensive trade or economic sanctions;
• export, re-export, transfer, or otherwise make the Services available to any person, entity, or country prohibited under Export Laws; or
• permit any third party to do so.
22.3 User Warranties
By using the Services, you represent and warrant that you:
• are not located in, and will not access the Services from, a country or region subject to UK, EU, or US trade sanctions;
• are not, and are not acting on behalf of, a person or entity identified on any applicable government sanctions list; and
• will not use the Services for any purpose prohibited under Export Laws, including in connection with the development, design, or production of weapons or restricted technologies.
22.4 Termination for Breach
Any breach of this clause may result in immediate suspension or termination of your access to the Services, without refund, and may be reported to the relevant authorities.
23. Miscellaneous
Entire Agreement – These Terms, together with any incorporated policies, constitute the entire agreement between you and NAUAS Ark Ltd regarding the Services.
Severability – If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
Waiver – Our failure to enforce any right or provision shall not be deemed a waiver of that right or provision.
Assignment – You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights or obligations at any time without restriction.
Third-Party Rights – Nothing in these Terms confers any rights on a third party under the Contracts (Rights of Third Parties) Act 1999.